New Patient Form
Patient Rights and Feedback
If you feel your matter has not been resolved, you can contact the Health Ombudsman on 133 646.
Beerwah Family Clinic requests patients to cancel or rebook their appointments if they are unable to attend for any reason with no less than a 4-hour notice. Cancelled appointments with less than 4 hours’ notice may attract an $80 fee.
If you fail to cancel or attend your appointment you will be charged with a $80 non-attendance fee.
Patients are able to obtain advice or information related to their care by electronic means where the GP determines that a face-to-face consultation is unnecessary.
For further queries please speak to our Practice Manager or Senior Receptionist.
Communication / Telephone Policy
Doctor’s will return phone calls at their discretion or may request an appointment to be made.
TIS- Translating Interpreter Service – if prior notification is given at least 24 hours in advance of the appointment.
NABS – This is a free service for the deaf and blind and is for sign language users and health care providers.
NRS – This is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make, receive phone calls, NRS chat or sms relay.
Our practice adheres to the provisions under the Privacy Act 1988 with Amendments (Private Sector) Act and in line with the APP, therefore it is the policy of this practice to maintain security and confidentiality of personal health information at all times and to ensure that this information is only available to authorised members of staff.
The guidelines are available at https://www.oaic.gov.au/privacy/applying-privacy-law/app-guidelines
If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.
After Hours Policy
Beerwah Family Clinic also provides in surgery consultations – see our Home page for information.
Beerwah Family Clinic provides in surgery consultations between 6pm and 8pm Monday-Friday and between 3pm and 6pm Saturday and Sunday and public holidays. Beerwah Family Clinic bulk bills all Medicare card holders.
Phone: 5494 0066
The National Home Doctor Service provides our after-hours care Monday-Friday before 8am and after 8pm. Saturday and Sunday before 8am and after 6pm. NDHS 100% bulk bills all Medicare Card holders.
They can be contacted on 13 SICK (13 74 25)