Frequently Asked Questions

Home About Us Patient Information

New Patient Form

Beerwah Family Clinic welcomes and accepts all new patients both during the week and on weekends. Please call us on 07 5391 3444 or book an appointment online via Hotdoc.

Patient Rights and Feedback

All the Doctors and staff at Beerwah Family Clinic are committed to providing you with a high standard of patient care. However, we acknowledge that our patients have certain rights and we aim to support these rights as much as we can. If you feel we have not met your expectations, please contact our Practice Manager by phone on 07 5391 3444, alternatively, you can fill out a feedback form available on the Reception desk.

If you feel your matter has not been resolved, you can contact the Health Ombudsman on 133 646.

Missed Appointment

Beerwah Family Clinic requests patients to cancel or rebook their appointments if they are unable to attend for any reason with no less than a 4-hour notice. Cancelled appointments with less than 4 hours’ notice may attract an $80 fee.

If you fail to cancel or attend your appointment you will be charged with a $80 non-attendance fee.

Results

Beerwah Family Clinic highly motivates patients to follow up for their results, It is the policy of Beerwah Family Clinic to have all patients return for a consultation for their results, as we believe this enables the disclosure of essential information and enables the doctor to provide an explanation and discuss any further treatment plan. Beerwah Family Clinic doesn’t allow results to be given over the phone.

Electronic Communications

Electronic requests are handled by the Practice Manager for follow up with the GPs. Electronic requests can be sent via the form below – patients are advised that this facility is for incoming enquiries only as their confidentiality may be compromised. This also applies to information by fax unless we are assured that the information will be sent directly to a secure fax.

Patients are able to obtain advice or information related to their care by electronic means where the GP determines that a face-to-face consultation is unnecessary.

Medicare

Beerwah Family Clinic offers Bulk Billing to eligible Patients under 16 and Concession Card holders, however, some services such as Commercial Driver’s Licence, Pre-Employment Medicals, Uber Driver’s Licence, Drug and Alcohol Testing, Cosmetic Procedures and some surgical procedures will attract a fee.

For further queries please speak to our Practice Manager or Senior Receptionist.

Communication / Telephone Policy

Calls from patients are not transferred to the Doctors at Beerwah Family Clinic due to privacy. Staff will take your details and pass a message to your Doctor; the staff will only interrupt a consultation if the matter is urgent.
Doctor’s will return phone calls at their discretion or may request an appointment to be made.

Interpreter Services

Our practice offers interpreter services:

TIS- Translating Interpreter Service – if prior notification is given at least 24 hours in advance of the appointment.
NABS – This is a free service for the deaf and blind and is for sign language users and health care providers.
NRS – This is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make, receive phone calls, NRS chat or sms relay.

Privacy Policy

Our practice offers interpreter services:

Our practice adheres to the provisions under the Privacy Act 1988 with Amendments (Private Sector) Act and in line with the APP, therefore it is the policy of this practice to maintain security and confidentiality of personal health information at all times and to ensure that this information is only available to authorised members of staff.
The guidelines are available at https://www.oaic.gov.au/privacy/applying-privacy-law/app-guidelines

If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.

After Hours Policy

The National Home Doctor Service provides our after hours care. They bulk bill all Medicare Card Holders. See our Home Page for information.

Beerwah Family Clinic also provides in surgery consultations – see our Home page for information.

Beerwah Family Clinic provides in surgery consultations between 6pm and 8pm Monday-Friday and between 3pm and 6pm Saturday and Sunday and public holidays. Beerwah Family Clinic bulk bills all Medicare card holders.

Phone: 5494 0066

 

 

The National Home Doctor Service provides our after-hours care Monday-Friday before 8am and after 8pm. Saturday and Sunday before 8am and after 6pm. NDHS 100% bulk bills all Medicare Card holders.

They can be contacted on 13 SICK (13 74 25)

 

 

Message Us