Frequently Asked Questions

Home About Us Patient Information

New Fee Information

Beerwah Family Clinic operates as a mixed billing clinic. Our doctors provide the most up-to-date information and treatment. A small out of pocket fee applies to all consultations (please see the  fees list ). All billing is at the individual doctor’s discretion. Please speak to your doctor if you have any financial difficulties or any billing questions prior to your appointment.

Bulk billing is available for children 15 years and under, pensioners, health care card holders, Commonwealth Seniors Card holders (not Qld Seniors) and DVA card holders. Patients 65 and older without one of these valid concession cards will only be bulk billed at their doctor’s discretion.

New Patient Form

Beerwah Family Clinic welcomes and accepts all new patients both during the week and on weekends. Please call us on 07 5494 0066 or book an appointment online via Hotdoc.


We offer standard appointments for the majority of our consultations. If you feel your medical problem requires a longer consultation or if you have several issues to discuss please discuss making a longer appointment with the receptionist at the time of booking.

Telephone Appointments

Our practice is currently offering telephone consultations where appropriate for patients who have had a face-to-face consultation in our practice within the last twelve months. Please discuss this option with our receptionists who will advise if a telephone consultation is appropriate to your medical needs or if an in surgery appointment is required.

Telephone consultations may be billed at our usual surgery rates for a standard consultation. See our Fee Sheet.

This option is not available to new patients

Walk In Appointments

Walk ins are always welcomed and will be allocated the first available consultation. Walk in patients will usually be required to wait as patients who have booked appointments are given first priority unless your presentation is an emergency.

Patient Rights and Feedback

All the Doctors and staff at Beerwah Family Clinic are committed to providing you with a high standard of patient care. However, we acknowledge that our patients have certain rights and we aim to support these rights as much as we can. If you feel we have not met your expectations, please contact our Practice Manager by phone on 07 5494 0066, alternatively, you can you can contact reception on [email protected]

If you feel your matter has not been resolved, you can contact the Health Ombudsman on 133 646.

Missed Appointment

Beerwah Family Clinic requests patients to cancel or rebook their appointments if they are unable to attend for any reason with no less than a 4-hour notice. Cancelled appointments with less than 4 hours’ notice may attract an $40 fee.

If you fail to cancel or attend your appointment you will be charged with a $40 non-attendance fee.

24 hours’ notice must be given for all allied health appointments or you may attract an $40 Cancellation fee or an $40 non-attendance fee.


Beerwah Family Clinic highly motivates patients to follow up for their results, It is the policy of Beerwah Family Clinic to have all patients return for a consultation for their results, as we believe this enables the disclosure of essential information and enables the doctor to provide an explanation and discuss any further treatment plan. Beerwah Family Clinic doesn’t allow results to be given over the phone.

Electronic Communications

Electronic requests are handled by the Practice Manager for follow up with the GPs. Electronic requests can be sent via the form below – patients are advised that this facility is for incoming enquiries only as their confidentiality may be compromised. This also applies to information by fax unless we are assured that the information will be sent directly to a secure fax.

Patients are able to obtain advice or information related to their care by electronic means where the GP determines that a face-to-face consultation is unnecessary.


Beerwah Family Clinic offers Bulk Billing to eligible Patients under 16 and Concession Card holders, however, some services such as Commercial Driver’s Licence, Pre-Employment Medicals, Uber Driver’s Licence, Drug and Alcohol Testing, Cosmetic Procedures and some surgical procedures will attract a fee.

For further queries please speak to our Practice Manager or Senior Receptionist.

Communication / Telephone Policy

Calls from patients are not transferred to the Doctors at Beerwah Family Clinic due to privacy. Staff will take your details and pass a message to your Doctor; the staff will only interrupt a consultation if the matter is urgent.
Doctor’s will return phone calls at their discretion or may request an appointment to be made.

Interpreter Services

Our practice offers interpreter services:

TIS- Translating Interpreter Service – if prior notification is given at least 24 hours in advance of the appointment.
NABS – This is a free service for the deaf and blind and is for sign language users and health care providers.
NRS – This is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make, receive phone calls, NRS chat or sms relay.

Privacy Policy

Our practice adheres to the provisions under the Privacy Act 1988 with Amendments (Private Sector) Act and in line with the APP, therefore it is the policy of this practice to maintain security and confidentiality of personal health information at all times and to ensure that this information is only available to authorised members of staff.
The guidelines are available at

If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.

After Hours Policy

The National Home Doctor Service provides our after hours care. Beerwah Family Clinic provides in surgery consultations between 8am to 6pm weekdays and between 8am – 6pm weekends as well as public holidays. Call Us on 07 5494 0066.



The National Home Doctor Service provides our after-hours care Monday-Friday before 8am and after 6pm. Saturday and Sunday before 8am and after 6pm.

They can be contacted on 13 SICK (13 74 25)

Message Us