Beerwah Family Clinic warmly welcomes new patients throughout the week and on weekends. To book an appointment, please call us at 07 5494 0066 or book an appointment online via Hotdoc.

We offer standard appointments for most consultations. However, if you believe your medical concerns require more time or you have multiple issues to discuss, please ask the receptionist to book a longer appointment when scheduling.

Our practice currently offers telephone consultations where appropriate for patients who have had a face-to-face consultation at our clinic within the last twelve months. Please speak with our receptionists to discuss this option. They will advise whether a telephone consultation suits your medical needs or if an in-clinic appointment is necessary.

Telephone consultations may be billed at our usual rates for standard consultations. Please refer to our Fee Sheet for details.

Please note, telephone consultations are not available for new patients.

Walk-ins are always welcome and will be allocated the first available consultation. Please note that patients with booked appointments are given priority, so walk-in patients may experience some wait time unless your condition is an emergency.

All doctors and staff at Beerwah Family Clinic are committed to providing you with a high standard of patient care. We also recognise and respect your rights as a patient and strive to support them fully. If you feel we have not met your expectations, please contact our Practice Manager by phone on 07 5494 0066 or email reception at [email protected]

If your concern remains unresolved, you may contact the Health Ombudsman on 133 646 or visit their website at https://www.oho.qld.gov.au/ for further assistance.

At Beerwah Family Clinic, we strongly encourage patients to follow up in person to discuss their test results. It is our policy that all patients return for a consultation, as this allows the doctor to share important information clearly, provide explanations, and discuss any further treatment plans. Please note that our reception staff and nurses are not authorised to give results over the phone or send them via email. Results can only be emailed after they have been reviewed and discussed with the doctor.

Electronic requests are managed by our Practice Manager and followed up with the appropriate GP. Patients may submit requests using the form below; however, please note that this service is for incoming enquiries only. For privacy and security reasons, we do not send confidential information electronically unless necessary and agreed upon. This includes communication via fax, unless we have confirmation that the receiving fax is secure.

Patients may receive advice or information related to their care electronically only when the GP determines that a face-to-face consultation is not required. Your confidentiality and safety remain our priority at all times.

Beerwah Family Clinic offers bulk billing to eligible patients aged 15 years and under, as well as to valid Concession Card holders, including DVA card holders.

Please note that some services are not covered by Medicare and will attract a private fee. These services include (but are not limited to):

• Commercial Driver’s Licence medicals
• Pre-Employment Medicals
• Uber Driver’s Licence checks
• Drug and Alcohol Testing
• Cosmetic Procedures
• Certain surgical procedures

If you’re unsure whether your appointment qualifies for bulk billing or will incur a private fee, please contact our Reception Staff for assistance.

At Beerwah Family Clinic, calls are not transferred directly to doctors in order to protect your privacy and minimise interruptions during consultations. Our staff will take your details and pass a message to your doctor. Please note that doctors will only be interrupted during a consultation if the matter is urgent.

Doctors will return phone calls at their discretion, or they may request that you book an appointment to discuss your concerns.

Beerwah Family Clinic is committed to providing inclusive care and offers access to interpreter services to support patients with language or communication needs. The following services are available:

• TIS (Translating and Interpreting Service) – Available for non-English speaking patients. Please notify us at least 24 hours in advance if you require an interpreter for your appointment.
  More info: https://www.tisnational.gov.au/

• NABS (National Auslan Interpreter Booking Service) – A free service for deaf, deafblind, or hard of hearing patients who use sign language. Available for both patients and health care providers.
  More info: https://www.nabs.org.au/

• NRS (National Relay Service) – A government initiative that enables people who are deaf, hard of hearing, or have a speech impairment to make and receive phone calls using NRS Chat, SMS Relay, or other communication methods.
  More info: https://www.infrastructure.gov.au/media-communications-arts/phone/services-people-disability/accesshub/national-relay-service

Please inform our reception team at the time of booking if you require any of these services so we can arrange them in advance.

Beerwah Family Clinic adheres to the Privacy Act 1988 (including the Private Sector Amendments) and complies with the Australian Privacy Principles (APPs). It is our policy to maintain the security and confidentiality of your personal health information at all times. Access to this information is restricted to authorised staff members only.

You can review the full Australian Privacy Principles and related guidelines here: Office of the Australian Information Commissioner (OAIC) – Privacy Guidelines

If you would like more information about how our practice handles your personal health information, please speak with your doctor or our reception team.

The National Home Doctor Service provides our after hours care. Beerwah Family Clinic provides in surgery consultations between 8:00am to 6:00pm – 7 Days a week including Public Holidays. Call Us on 07 5494 0066.

 

 

The National Home Doctor Service provides our after-hours care Monday-Sunday before 8am and after 6pm. They can be contacted on 13 SICK (13 74 25)